Managing Conflict

This course looks at the interpersonal skills required to deal effectively with: managers, colleagues, staff and customers.

 Key areas that are addressed:

  • The difference between aggression and assertiveness.
  • Why are people non-assertive – and what can happen as a result.
  • Dealing with difficult situations.
  • Coping with criticism.
  • Effective declining of unwanted requests.
  • Defusing anger.
  • Changing behaviour.
  • Body Language.

        Find out how we can help you