Effective communication is vital in any organisation. Bad communications between colleagues, staff and managers and with customers can cause a myriad of problems.

 Aim

• To equip staff with the right communication skills to help them in their interaction with other parts of the business and with confidence.
• It will help delegates to recognise how they might further improve their personal image and general communication skills.
• This course aims to provide delegates with the opportunity to apply and assess their communication.

Content

• How to get your message across successfully and succinctly
• Tailoring your message for your audience
• The communication cycle and barriers to effective communication
• Communicating to influence others, including: Features v benefits and Effective Objection handling.
• Identifying other’s values and perceptions
• Projecting a positive personal image – initial impressions
• Projecting yourself positively using Listening Skills and Questioning Techniques
• Handling conflict effectively

Learning approach

• The actors perform a variety of scenarios that demonstrate poor and excellent examples of influencing and communicating with others.
• The facilitator will involve the class in discussing the most positive way of working with key stakeholders to get their “buy-in” to your proposals and ways of working/operating.
• This highly interactive style allows the learners to see at first-hand how to communicate with, and influence others.
• This approach helps focus the mind on the importance of communicating with different people.
• It is a shared and memorable experience which encourages further discussion after the event.