- What is Coaching?
- What are the roles and responsibilities of the coach?
- Benefits of effective coaching v other methods/processes of development
- Learning needs identification
- The link between Training/Coaching/Work
- Knowledge, skills and qualities required to Coach
- Management Styles
- Learning styles, their impact on behaviour and the implications for you
- Looking at the use of both The S.O.A.R. approach to coaching
S SituationO ObjectivesA AttitudeR Results
G Goal:The end point; where the person being appraised wants to be furnished with a defined goal that is clear in terms of how and when it can be achieved.R Reality:This is how far the person is away from their goal. If the staff member were to look at all the steps they need to take in order to achieve the goal, the Reality would be the number of steps completed so far and what they have yet to do.O Obstacles:Addressing the Obstacles which stop the person getting from where they are now to where they want to be.
- The “G.R.O.W.” coaching model:
Once Obstacles have been identified, the discussion needs to find ways of dealing with them in order to make progress.W Way Forward:The Options then need to be converted into action steps, which will take the staff member to their goal.
- Practical Coaching Situations
- Strategies and responses to adopt – the options available
- Giving and receiving feedback