Our customers have been delighted with our approach and the impact that the training sessions have had on their learners. Here are a few of their comments and results:

Our exit questions asked:

• Do you feel more aware of the issues as a result of this session?
  
  90% : Yes

• Compared to a conventional course, how effective was the drama-based format?
  
  96% : More effective

Feedback about course content

• probably the best training session I have attended

• people expressed their views very freely which made it interesting

• made me think about the issues more because I could see them being played out

• topical, lively & interesting, based in the real world

• gave you time to reflect

• drama  gave a focal point for subsequent discussion

• now have a better grasp of our work, and I already thought I had one

• better than a monotonous PowerPoint presentation

• very well structured and needs to be adopted throughout the organisation

• covered areas I don't usually think about

• liked the format: seeing the actors stimulated discussion

• discussing attitudes with fellow workers was most illuminating

• good use of actors and facilitator

• great at encouraging discussion and keeping you interested

• very lifelike scenes helped from the actors

• helpful

• best training course I've done here

• excellent tutor - I love his approach

• use of actors was different - very helpful

• having actors made the session more varied and interesting - held my attention throughout

• live actors were better than video clips

• interactive session in afternoon was particularly effective

• it was nice not having to do role play

• much better than being talked at

• enjoyable and informative

• Comments about delegates’ responses to the course

• Be more tolerant of people regardless of age or race or background

• consider what offends others

• I feel challenged to stand up for equality and diversity in the workplace with tenants and colleagues

• maybe more able to challenge customers about their attitudes

• cause me to consider how others might react to what I say. Consider how I deal with customers to reflect their circumstances - may need more help

• try to facilitate equal access to services

• more courage to challenge people who think I am 'old'

• confidence to challenge behaviour within the organisation

• more confident to challenge inappropriate behaviour, aware of what I should not condone as an employee

• helps with ways to tackle racism and homophobic behaviour

• I feel we will work together more now as a department on E&D

• being able to challenge people's terms of language

• greater awareness that other people in the office may be offended

• more careful & tactful when joking in the office, more confident to challenge comments made by the public

• try to stand up for myself when I'm offended at work

• challenging any prejudice I come across at work

• to take personal responsibility to challenge colleagues and clients attitudes

• take that extra bit of time to agree a form of communication

• getting involved with issues that may be pushed to one side

• to challenge views of others in a gentle, non-confrontational way