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Customers

Our customers have been delighted with our approach and the impact that the training sessions have had on their learners. Here are a few of their comments and results:

Our exit questions asked:

  • Do you feel more aware of the issues as a result of this session?

    90% : Yes
  • Compared to a conventional course, how effective was the drama-based format?

    96% : More effective

Feedback about course content

  • probably the best training session I have attended

  • people expressed their views very freely which made it interesting

  • made me think about the issues more because I could see them being played out

  • topical, lively & interesting, based in the real world

  • gave you time to reflect

  • drama  gave a focal point for subsequent discussion

  • now have a better grasp of our work, and I already thought I had one

  • better than a monotonous PowerPoint presentation

  • very well structured and needs to be adopted throughout the organisation

  • covered areas I don't usually think about

  • liked the format: seeing the actors stimulated discussion

  • discussing attitudes with fellow workers was most illuminating

  • good use of actors and facilitator

  • great at encouraging discussion and keeping you interested

  • very lifelike scenes helped from the actors

  • helpful

  • best training course I've done here

  • excellent tutor - I love his approach

  • use of actors was different - very helpful

  • having actors made the session more varied and interesting - held my attention throughout

  • live actors were better than video clips

  • interactive session in afternoon was particularly effective

  • it was nice not having to do role play

  • much better than being talked at

  • enjoyable and informative

  • Comments about delegates’ responses to the course

  • Be more tolerant of people regardless of age or race or background

  • consider what offends others

  • I feel challenged to stand up for equality and diversity in the workplace with tenants and colleagues

  • maybe more able to challenge customers about their attitudes

  • cause me to consider how others might react to what I say. Consider how I deal with customers to reflect their circumstances - may need more help

  • try to facilitate equal access to services

  • more courage to challenge people who think I am 'old'

  • confidence to challenge behaviour within the organisation

  • more confident to challenge inappropriate behaviour, aware of what I should not condone as an employee

  • helps with ways to tackle racism and homophobic behaviour

  • I feel we will work together more now as a department on E&D

  • being able to challenge people's terms of language

  • greater awareness that other people in the office may be offended

  • more careful & tactful when joking in the office, more confident to challenge comments made by the public

  • try to stand up for myself when I'm offended at work

  • challenging any prejudice I come across at work

  • to take personal responsibility to challenge colleagues and clients attitudes

  • take that extra bit of time to agree a form of communication

  • getting involved with issues that may be pushed to one side

  • to challenge views of others in a gentle, non-confrontational way

 
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